by Jennyjenny Investigator
Investigator

Euday stop

 I am in Spain and have activated euday to get calls and txts for £2. I am not sending many so it's costing me more. I am trying to de activate it but can't by txt and when I call customer services I am getting recorded messages and returned to the main menu. How do I take it off please, this is really frustrating!

4 REPLIES 4
by Jennyjenny Investigator
Investigator

Re: Euday stop

P.s I am on Orange so the 441 thing doesn't work.

by
EE Community Support Team

Re: Euday stop

Good morning @Jennyjenny

 

Welcome to the community 🙂

 

Please contact customer services and they will help get this removed for you.

 

Please let us know the outcome.

 

Thanks

 

Richard

 

🙂

by Jennyjenny Investigator
Investigator

Re: Euday stop

Hi Richard

 

I am aware I need to contact customer services. My issue is how to get through to a person because when I phone cus toner service it says your phone is set up to use abroad and for further information visit the website then returns me to the main menu. I am asking for help to cancel this plan I don't understand why it is so hard to do?

by
EE Employee

Re: Euday stop

Hi @Jennyjenny

 

What are the options 150 gives you when you dial or is the mention of roaming the only thing?

 

Many thanks,

 

Lee

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