by paulasoeiro
New Member

Eu allowance not working??

How can I have my phone working in eu?? I got completely "no service"

2 REPLIES 2
by Profile closed
Not applicable

Re: Eu allowance not working??

Hello @paulasoeiro you can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>Manage device. If it has not been enabled customer service on +447953 966 250 from another phone have access to accounts and can look in to this for you. If it is an EE personal pay monthly account you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Employee

Re: Eu allowance not working??

Welcome to the Community @paulasoeiro

 

Have you tried doing a manual network selection in settings?

 

There's some more good tips on our Roaming on EE - What to do if you're having problems abroad post.

 

Hope this helps!

 

Thanks - Karen. :smileyhappy:

 

 

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