17-05-2017 10:16 AM - edited 17-05-2017 10:17 AM
Hello @paulasoeiro you can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>Manage device. If it has not been enabled customer service on +447953 966 250 from another phone have access to accounts and can look in to this for you. If it is an EE personal pay monthly account you can also access Live Chat using one of the ways mentioned in this link. :):
17-05-2017 12:11 PM
Welcome to the Community @paulasoeiro
Have you tried doing a manual network selection in settings?
There's some more good tips on our Roaming on EE - What to do if you're having problems abroad post.
Hope this helps!
Thanks - Karen.
by gazzrtt a month ago