by Bradthelad23 Investigator
Investigator

Eu allowance not working

I'm currently away in Belgium and I'm not able to use my minutes or texts? Why?

8 REPLIES 8
by Grand Master
Grand Master

Re: Eu allowance not working

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Eu allowance not working

Good morning @Bradthelad23,

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Also do you hear an error message when you make a call?

 

Speak soon, thanks 🙂

by Bradthelad23 Investigator
Investigator

Re: Eu allowance not working

I'm not sure about receiving but I've been out here over a week and had nothing so maybe not...i receive a message saying I'm unable to make the call yes.

 

Brad.

by
EE Community Support Team

Re: Eu allowance not working

Thanks for coming back to me @Bradthelad23

 

Are you with us on an EE personal contract?

 

I will see what we can do to get this looked into for you.

 

Thanks 🙂

by Bradthelad23 Investigator
Investigator

Re: Eu allowance not working

It's an EE business account

 

regards, Brad.

by
EE Community Support Team

Re: Eu allowance not working

Thanks @Bradthelad23,

 

As this is a business account you would need to give the business team a call.

 

They will be able to get this looked into for you.

 

Thanks very much.

by Bradthelad23 Investigator
Investigator

Re: Eu allowance not working

It's going to be difficult to call them given the situation im in?

by
EE Employee

Re: Eu allowance not working

Hi @Bradthelad23

 

Have you previously been able to use your phone abroad?

 

Have you tried logging in to My EE to see if you can activate roaming there?

 

If can't do it in My EE, it would need to be a call to business customer services from another number.

 

Thanks - Karen. Smiley Happy

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