by Saintlade Investigator
Investigator

Error message 10 whilst abroad

Hi,

 

I'm abroad in France and my phone doesn't seem to be allowing me to text/call.

 

Text messages are displaying  -can't send message with EE error 10.

 

I've checked that roaming is switched on on my phone, that my account has roaming enabled, that the number format is correct (I've tried both +44 and 0044 for UK numbers) and tried manually selecting different networks.

 

Any help or advice please?

5 REPLIES 5
by
EE Community Support Team

Re: Error message 10 whilst abroad

Afternoon @Saintlade

 

Welcome to the community.

 

Are you with us on pay as you go or pay monthly?

 

If pay monthly, can you check you call abroad and premium rate calls are activated;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Do they show as ticked? if not, can you activate this?

 

Let me know if this works for you.

 

Speak soon.

 

Leanne 🙂

by Saintlade Investigator
Investigator

Re: Error message 10 whilst abroad

Hi Leanne, it wasn't ticked. Just ticked it now so hopefully that will sort it once it's had time to take effect.

by
EE Community Support Team

Re: Error message 10 whilst abroad

Let me know if you need anything further 🙂

 

Have a great time @Saintlade

 

Leanne.

by Saintlade Investigator
Investigator

Re: Error message 10 whilst abroad

Hi again,

 

Just went to check if my texts were working yet and not yet in unfortunately. Went to check my account settings and target annoyingly the call abroad and premium rate box was disabled again. I've clicked on it again to enable it.

 

Is there any way to sort up the process as I could really do with being able to use my phone fully from tomorrow? Thanks,

 

Stu

by
EE Community Support Team

Re: Error message 10 whilst abroad

Hi @Saintlade

 

Thanks for coming back to me.

 

I have sent you a private message on here for some details.

 

Speak soon 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.