by liamalawson85
Explorer

Error code 10 while sending text abroad

I'm currently in the US for work. I can receive but not send text messages. I get the error code 10. How can this be resolved?

 

Liam 

4 REPLIES 4
by liamalawson85
Explorer

Re: Error code 10 while sending text abroad

I can receive calls and texts but not make calls or texts. I am on a
contract.
by Grand Master
Grand Master

Re: Error code 10 while sending text abroad

Can you make & receive calls and use data?

 

Are you on contract or PAYG?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Grand Master
Grand Master

Re: Error code 10 while sending text abroad

Did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Error code 10 while sending text abroad

Hi there @liamalawson85

 

Thanks for posting on the community.

 

Have you been able to activate calling abroad and premium rate calls within your My EE account as @XRaySpeX advised?

 

Let us know how you are getting on 🙂

 

Leanne.

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