by vicmedina2001
Explorer

Error code 10 spain

Hi. 

 

I can't make calls or send texts in Spain. Getting error code 10. Have tried all available networks. Data connection is working.

 

Can someone please help? 

 

Thanks! 

3 REPLIES 3
by
EE Employee

Re: Error code 10 spain

Hi @vicmedina2001 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by vicmedina2001
Explorer

Re: Error code 10 spain

Hi Lee. 

 

It hasn't worked .

 

by
EE Employee

Re: Error code 10 spain

Hi @vicmedina2001

 

Our customer services team will be able to set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Many thanks,

 

Lee

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