by emyoung84
Visitor

Error 38 when texting International

I'm in the US and have roaming activated. When I attempt to text a US number from my phone it does not send and an Error 38 message appears. 

2 REPLIES 2
by Grand Master
Grand Master

Re: Error 38 when texting International

@emyoung84  Have you enabled from within your EE online a account or my EE app enabled call abroad and premium rate numbers? 

by
EE Community Team

Re: Error 38 when texting International

Hi @emyoung84 

 

Welcome to the community 🙂

 

I hope your having an amazing time in America!

 

Did you get a chance to follow the steps @Chris_B suggested?

 

You can check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad >This will show as ticked if roaming is activated.

 

Have you been able to make and receive texts and calls from the UK?

 

 

Alex 🙂

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