by emyoung84

Error 38 when texting International

I'm in the US and have roaming activated. When I attempt to text a US number from my phone it does not send and an Error 38 message appears. 

by Grand Master
Grand Master

Re: Error 38 when texting International

@emyoung84  Have you enabled from within your EE online a account or my EE app enabled call abroad and premium rate numbers? 

EE Community Team

Re: Error 38 when texting International

Hi @emyoung84 


Welcome to the community 🙂


I hope your having an amazing time in America!


Did you get a chance to follow the steps @Chris_B suggested?


You can check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad >This will show as ticked if roaming is activated.


Have you been able to make and receive texts and calls from the UK?



Alex 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.