by AmberEB
New Member

Error 10

I can't send text messages abroad; it comes up as an 'error 10' and won't send - I am using a personal account 

3 REPLIES 3
by Grand Master
Grand Master

Re: Error 10

Hi @AmberEB 

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls


Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Error 10

Hi @AmberEB 

 

Welcome to the community. 🙂

 

If everything that @Northerner mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.


Chris

by Grand Master
Grand Master

Re: Error 10

For sending texts, check your phone has the Message Centre no. setting for EE as +447958879879.

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