by Mikesoft Contributor
Contributor

Error 10 trying to send text message abroad

Hi

 

My friend is in Prague and cannot send SMS messages. She gets "Error 10" if she tries

I have already talked her through switching off and on again, checking she is not in airplane mode etc. 

 

Can anyone help? She could not get on to this forum via her phone at the moment

12 REPLIES 12
by
EE Employee

Re: Error 10 trying to send text message abroad

Hi @Mikesoft and welcome to the community.

 

So I can try and help, please can I get you to ask your friend to perform a manual network search and choose a network other than what they are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get them to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

Ok, I will do

Her data is working fine, just not calls or texting.  Doesn;t that mean she must already be connected to a carrier?

by
EE Employee

Re: Error 10 trying to send text message abroad

Hi @Mikesoft

 

I just want to rule out any issue with any local networks.

 

Many thanks,

 

Lee

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

OK

Am awaiting her reply

 

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

OK. My friend has tried all the networks available manually, - O2, Vodatfone and T Mobile, and she cannot text or phone on any of them

 

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

Ps: she said she asked about using it abroad and the people in the EE shop just said she could use it and didn't have to do anything. 

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

@Lee_H any more help now we've tried all your suggestions? 

by
EE Community Support Team

Re: Error 10 trying to send text message abroad

Morning @Mikesoft

 

Thanks for getting her to try this.

 

Is she with us on pay as you go or pay monthly?

 

Can she receive calls and texts?

 

Speak soon, Leanne 🙂

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

@Leanne_T

 

Pay monthly

 

Can receive text

 

Can receive phone call

 

Can use phone data

 

Cannot send text

 

Cannot make out going call 

by
EE Community Support Team

Re: Error 10 trying to send text message abroad

Thanks very much @Mikesoft

 

This sounds like the international call bar could be active on her account.

 

I recommend logging into her My EE account on the phone's browser (not the app) or a computer.

 

Once logged in, a chat window will pop up when an advisor is available.

 

If she can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne 🙂

by Mikesoft Contributor
Contributor

Re: Error 10 trying to send text message abroad

OK I will try that

 

by
EE Community Support Team

Re: Error 10 trying to send text message abroad

Thanks @Mikesoft

 

Let me know how it goes 🙂

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