by Gabriella007
Explorer

Error 10 Abroad

I am currently in Germany. My phone will not send SMS messages, coming up with Error code 10. Also when trying to call comes up with a noise that sounds like an engaged number. I have tried manually finding a different network and turned my phone off and on. No change. I am using my phone for personal reasons. Please help!

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Error 10 Abroad

Hello @Gabriella007,

 

Welcome to the community,

 

I was in Germany in July and had no problems, mind you did not send any text. What network are you connecting to? 

 

What phone are you using? Are you getting a good signal? Are you sure roaming is set up correctly? Have you checked here as well:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by
EE Community Support Team

Re: Error 10 Abroad

Hi @Gabriella007.

 

I hope you're having a great time in Germany 🙂

 

I see @Schockwave has linked you to our brilliant roaming page which goes through some troubleshooting steps.

 

Has this helped to get you working again?

 

You can check your roaming status in your My EE Account >

 

Jon

by Gabriella007
Explorer

Re: Error 10 Abroad

Thankyou both for your replies. The problem never got resolved but it doesn't matter now anyway as I am back in the UK. When I next go abroad I will query this to see what went wrong. Thankyou for your help though. 

by
EE Community Support Team

Re: Error 10 Abroad

Sorry to hear that you didn't manage to get it sorted, @Gabriella007.

 

I hope you had a lovely time in Germany despite this text message problem.

 

Chris

 

 

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