by CMcR Investigator
Investigator

Enabling roaming when already abroad

Phone tells me I'm set up for roaming, account tells me I'm not. Have upgraded to 4GEE Max so I can use my phone in the USA, turns out I can't. Can't call 150 to sort this out as I'm already roaming, just tells me outgoing calls are barred. Stuck!

5 REPLIES 5
by Grand Master
Grand Master

Re: Enabling roaming when already abroad

@CMcR   Login to your online account and wait for live chat window to pop up you can use this to then request the international call bar to be lifted on your account 

by CMcR Investigator
Investigator

Re: Enabling roaming when already abroad

Thanks. I've seen it pop up once, didn't connect to anyone then it cut me off and it hasn't popped up since. Is there anywhere in particular I'll find it?

by
EE Community Support Team

Re: Enabling roaming when already abroad

Hi @CMcR

 

Welcome to the community, I hope you're having a brilliant time in the USA.

 

Please log out and back in again. This may prompt the live chat to come back up.

 

Chris

by ahmeak
Explorer

Re: Enabling roaming when already abroad

can i get advice please

by
EE Community Support Team

Re: Enabling roaming when already abroad

Hello there @ahmeak

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Also are you with us on pay as you go or pay monthly?

 

Thanks, Leanne.

Let's get started

Join the EE Community to ask, answer, learn and share.