by thomaseley
Explorer

Ee max 15gb not using allowance in us

I have landed In the us. I am on the ee max 15gb since 2016. I have been told my allowance can be used in the us, I have restarted my phone upon landing and restarted it. 

 

The data is prompting me to buy a data pack when I have 8gb of allowance left. I have been told in store and online I would be covered. Any thoughts how to get my minutes and data? 

5 REPLIES 5
by Grand Master
Grand Master

Re: Ee max 15gb not using allowance in us


@thomaseley wrote:

I am on the ee max 15gb since 2016. I have been told my allowance can be used in the us,


Who told you that & when? Only Max Plans taken since 10 May 2017 include roaming in US.

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by Grand Master
Grand Master

Re: Ee max 15gb not using allowance in us

Hi @thomaseley

 

You need to upgrade your MAX plan to use it in the US as you are on the old MAX plan. If you don't want to upgrade, then you can buy a data/call add on, details of which can be found here.

 

Thanks




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by
EE Community Support Team

Re: Ee max 15gb not using allowance in us

Hello there @thomaseley

 

Hope you're having a great time.

 

As @XRaySpeX and @Northerner have advised, any pay monthly price plan taken before 10 May 2017 will not have USA, Canada, Mexico, Australia and New Zealand included within the allowance.

 

If you would like to benefit from these additional 5 countries pleaseget in touch with our customer service team to discuss changing your plan to one of the Max plans that became available on 10 May 2017.

 

Thanks, Leanne.

 

by thomaseley
Explorer

Re: Ee max 15gb not using allowance in us

Thank you all, looks like I was given misinformation in the store. It's funny as they knew im due an upgrade in a couple of months. Well I'll guess I'll get some data packs and charge it to my work. 

 

Thank you all. 

by
EE Community Support Team

Re: Ee max 15gb not using allowance in us

Hi @thomaseley

 

I am sorry you have been advised this would be included.

 

Hope you have a great time 🙂

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