13-08-2018 12:49 AM
I have landed In the us. I am on the ee max 15gb since 2016. I have been told my allowance can be used in the us, I have restarted my phone upon landing and restarted it.
The data is prompting me to buy a data pack when I have 8gb of allowance left. I have been told in store and online I would be covered. Any thoughts how to get my minutes and data?
13-08-2018 02:21 AM
I am on the ee max 15gb since 2016. I have been told my allowance can be used in the us,
Who told you that & when? Only Max Plans taken since 10 May 2017 include roaming in US.
13-08-2018 06:47 AM
You need to upgrade your MAX plan to use it in the US as you are on the old MAX plan. If you don't want to upgrade, then you can buy a data/call add on, details of which can be found here.
13-08-2018 09:29 AM
Hello there @thomaseley
Hope you're having a great time.
If you would like to benefit from these additional 5 countries pleaseget in touch with our customer service team to discuss changing your plan to one of the Max plans that became available on 10 May 2017.
13-08-2018 11:27 AM
Thank you all, looks like I was given misinformation in the store. It's funny as they knew im due an upgrade in a couple of months. Well I'll guess I'll get some data packs and charge it to my work.
Thank you all.
by Kerry83 a week ago