18-10-2017 12:24 AM
I'm am visting berlin on a holiday and once i had landed in the air port i turned on roaming and i could make calls, texts and use data but suddenly i have no signal and i cannot turn data romaing on or off as it has disappeared from my settings. Is there anything i can do or you can do to help me?
Confused tourist in berlin.
18-10-2017 09:59 AM
Thank you for coming to see us in the EE community 🙂
Apart from the phone problem you are having, I hope you are having a nice vacation.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.