21-06-2017 02:14 PM
I have the Everyday Plan and my calls cost 40 p/min and it seems I was charged like that when I called yesterday from Portugal to a Portuguese number.
However I received the welcome text saying that "UK rates apply - calls cost 4.4 p/min". Which is correct? Is the 4.4 p rate applicable to someone without Smart Packs or Call Boosters?
21-06-2017 03:24 PM
Looks like the welcome msgs are out of date. Those are the old rates before the new EU roaming came in. @Lee_H?
The new higher rates are intended to be applied only after you have run out of your UK allowances, which would be free in EU.
However, for those users who only rely on normal PAYG on a per unit basis & do not buy packs, these new rates come as a kick in teeth. The new EU roaming rules have not worked out well for them :(.
21-06-2017 03:25 PM
Hello @esc20 the text message you received is for the old roaming rates from before 15th June. From 15th June onwards using your phone abroad in the EU and EEA now costs the same as using your phone in the UK: