by Damian1727 Contributor
Contributor

EU + FIVE ROAMING HOW DOES IT WORK ?

Hi 

 

I have a max plan with the EU + five countries

 

every time I ask how this works I get a different answer 

 

can I only call within whichever country I am in ? 

 

Last time one I was told I could only call 

England from within England but once out of England I could call any place I liked 

ie from France I would get u limited free call to America ? 

This seems unlikely 

 

some EE CS have said I can call any country 

on the list ...

 

its a bit confusing and and if I get it wrong 

it’s going to be expensive 

 

any help appreciated 

 

damian 

3 REPLIES 3
by Grand Master
Grand Master

Re: EU + FIVE ROAMING HOW DOES IT WORK ?

Hi, 

 

Simplest way to understand it is if you are in the UK you are not roaming, so your roaming entitlement doesn't apply. 

 

If you go abroad say Spain then you are roaming, so then you can use your roaming entitlement, call the UK, Other countries etc. 

 

Hope this helps. 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: EU + FIVE ROAMING HOW DOES IT WORK ?

When abroad you can make calls/texts within EU + 5 other countries to any mobile or landline in the EU, incl. UK, + 5 other countries.  You are not restricted just to the country you are in.

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by
EE Community Support Team

Re: EU + FIVE ROAMING HOW DOES IT WORK ?

Hi @Damian1727

 

Did the answers from @Northerner and @XRaySpeX answer tour question?

 

Just to back that up, here is an excerpt from our price guide:-

 

  • When in the EU/EEA to call and text customers of UK mobile networks and UK landlines starting with 01, 02 & 03 (including landlines and mobiles in Jersey, Guernsey and the Isle of Man).
  • When in the EU/EEA (including Jersey, Guernsey and the Isle of Man) to call and text customers of EU/EEA mobile networks and landlines.

 

This works the same for the extra 5 countries on the Max plans.

 

There is more information on page 2 of the EE pay monthly price guide.

 

Hope this clears that up for you.

 

Chris

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