27-08-2019 04:49 PM
have you ever tried to transfer money while abroad?
and, you discovered that the Bank sends a 'code' to your mobile phone !!
But, your SIM does not connect to the local providers ....
You may end up like me: hungry because you can not use your own money due to EE not connecting my F******KING phone.
could somebody KINDLY contact via the private message to resolve this S**T ?
27-08-2019 05:02 PM
Did you turn on roaming before going abroad?
Log into your MyEE and turn it on.
27-08-2019 05:03 PM
Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.
From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls
27-08-2019 05:30 PM
I have called EE ..
they explained that 'they changed some settings', and they asked me to reboot the phone
no changes happened
the website does not allow me to change any settings related to roaming
and the roaming option are turned OFF.
to say that I am upset with EE does not come close ....
thanks for the suggestions.
27-08-2019 11:59 PM
I have called, and emailed EE.
and, they could not change the settings on my account - see below:
Now, I will be loosing a fortune in Exchange rate instead of being able to send money from the UK via a transfer service ....
Because I can not receive an SMS in my phone number !!
All in the name of incompetence of EE.
02-09-2019 07:36 PM - last edited on 02-09-2019 08:38 PM by BelHFL
I received this response from your team:
Thanks for coming back to us.
Our call back teams can call UK mobile numbers and landlines, they would be unable to call the number provided.
Do you have a UK mobile number we can call you on?
No, I can not provide another UK number because I am on my own.
And, the only UK number that I have does not work due to EE's incompetence.
And, I take this opportunity to clarify my feelings towards EE at this stage:
I will contact you upon my return in the UK.
02-09-2019 07:46 PM
@anunhappyuser Your blaming EE but you didn’t check to make sure that roaming was enabled on your account be you left the UK. This is your responsibility to make sure it is not EEs as EE don’t know your going abroad. Always the networks fault when something doesn’t work.
02-09-2019 08:41 PM
02-09-2019 08:50 PM
@anunhappyuser once roaming has been activated it can take up to 24 hours for it to filter through. You also need to make sure roaming is enabled before you leave the UK and that was down to you. You can blame EE as much as you like but you didn’t help yourself so this wouldn’t happen and you can not dodge that.