by Beckymayfield Investigator
Investigator

EE please contact me. Outgoing calls barred in France. Pin required.

EE please contact me. Outgoing calls barred in France. Pin required. Can't dial out to ring customer services. 1111 and 0000 and other pins from forum not working.

8 REPLIES 8
by Brilliant Contributor
Brilliant Contributor

Re: EE please contact me. Outgoing calls barred in France. Pin required.

No one from here is going to contact you.

 

Have you got pay monthly? If so log into your MyEE account and wait for the live chat pop up.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Beckymayfield Investigator
Investigator

Re: EE please contact me. Outgoing calls barred in France. Pin required.

I can't find any live chat on the app. I've seen similar posts and EE have commented saying they will message. Where is live chat on the app? This is a nightmare, I rang to make sure this didn't happen when I was in England 😔

by Brilliant Contributor
Brilliant Contributor

Re: EE please contact me. Outgoing calls barred in France. Pin required.

Not the app. Desktop mode


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Brilliant Contributor
Brilliant Contributor

Re: EE please contact me. Outgoing calls barred in France. Pin required.

But if you can get incoming calls then roaming is enabled. 

 

There shouldn't be anything asking for a pin.

 

How are you dialing the numbers?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Beckymayfield Investigator
Investigator

Re: EE please contact me. Outgoing calls barred in France. Pin required.

Roaming defintely on. I've tried dialling the numbers all the ways suggested online such 0044 +44. I have a bar on international calls in my settings but to change it I need the pin. There are other posts with the same problem but I've tried all the standard pins suggested.

by Beckymayfield Investigator
Investigator

Re: EE please contact me. Outgoing calls barred in France. Pin required.

I can't get onto online chat.

 

EE I will be switching network, never had such major problems when abroad on any other network. I'm sick of trying to sort it now I'm supposed to be on holiday. I phoned before I left to check I could use my phone and now I can't. In France with my two young girls and no ability to phone home. Disappointed is an under statement.

by
EE Community Support Team

Re: EE please contact me. Outgoing calls barred in France. Pin required.

Good Morning @Beckymayfield

 

I am sorry to hear you are having problems roaming in France.

 

I have sent you a private message for further information, please take a look and get back to me. 

 

Katie 🙂

by Beckymayfield Investigator
Investigator

Re: EE please contact me. Outgoing calls barred in France. Pin required.

Hi Katie, i have replied and i will await a response. Thanks for helping me.

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