by beth_joss
Visitor

EE extra, can't send texts Hungary to UK, and can't text 150 to set up roaming

Hello, 

 

I have an EE Extra plan which should include texts and calls from Europe to UK numbers. 

 

However I am unable to text or call from my current location in Hungary. 

 

I have found on your website the requirement to text 'Roaming' to 150 to ensure roaming is set up, regardless if you have the EE Extra plan or not. However as I am currently unable to send texts the message is just not delivering. 

 

I have tried calling the help numbers on your website as well but none of them are working- I assume also due to my location in Hungary. 

 

I am here for one month so would appreciate the help especially since this feature is something I pay for in my contract- surely there is a way to activate the capability when in Europe? 

 

My device is an iphone 6S. 

 

Thanks

2 REPLIES 2
Highlighted
by Ace Contributor
Ace Contributor

Re: EE extra, can't send texts Hungary to UK, and can't text 150 to set up roami

You can try the live chat function from MyEE, or I'm sure someone will be along with a link soon.

 

If you have wifi, try Skype, call EE on +44 800 956 6000 for free, from Skype.

by
EE Community Support Team

Re: EE extra, can't send texts Hungary to UK, and can't text 150 to set up roami

Good morning @beth_joss.

 

Thanks for coming to the community.

 

Is your account on an EE personal contract with us?

 

Hope you are having a great time 🙂

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