18-05-2017 07:58 AM
I have an EE Extra plan which should include texts and calls from Europe to UK numbers.
However I am unable to text or call from my current location in Hungary.
I have found on your website the requirement to text 'Roaming' to 150 to ensure roaming is set up, regardless if you have the EE Extra plan or not. However as I am currently unable to send texts the message is just not delivering.
I have tried calling the help numbers on your website as well but none of them are working- I assume also due to my location in Hungary.
I am here for one month so would appreciate the help especially since this feature is something I pay for in my contract- surely there is a way to activate the capability when in Europe?
My device is an iphone 6S.
18-05-2017 08:24 AM
You can try the live chat function from MyEE, or I'm sure someone will be along with a link soon.
If you have wifi, try Skype, call EE on +44 800 956 6000 for free, from Skype.