by Armando172 Investigator
Investigator

EE data stopped working while abroad all of a sudden even though I am connected

My Ee data stopped working all off a sudden yesterday even though I still have data and I am connect to 4G with roaming on I cannot even access http://add-on.ee.co.uk

7 REPLIES 7
by
EE Community Support Team

Re: EE data stopped working while abroad all of a sudden even though I am connec

Hi @Armando172,

 

Welcome to the EE Community.

 

Are you still able to make calls or send texts?

 

Are you in the EU?

 

Thanks

 

James

by Armando172 Investigator
Investigator

Re: EE data stopped working while abroad all of a sudden even though I am connec

Yes I can make calls and text without an issue I have also already reset my network settings 

by
EE Community Support Team

Re: EE data stopped working while abroad all of a sudden even though I am connec

Hi @Armando172,

 

Have you tried selecting a different network manually?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Thanks

 

James

by Armando172 Investigator
Investigator

Re: EE data stopped working while abroad all of a sudden even though I am connec

I have I even contacted EE and they said there is no reason why my data shouldn’t work

by
EE Community Support Team

Re: EE data stopped working while abroad all of a sudden even though I am connec

Hi @Armando172,

 

Is mobile data roaming enabled in your phone's settings?

 

Have you tried turning off 4G to see if your phone can connect over 3G?

 

Thanks

 

James

by Armando172 Investigator
Investigator

Re: EE data stopped working while abroad all of a sudden even though I am connec

Yes I have tried this still doesn’t work contacted ee they resetted settings on their end however still not working

by
EE Employee

Re: EE data stopped working while abroad all of a sudden even though I am connec

Hi @Armando172

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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