19-04-2017 05:25 AM
My EE SIM has been working abroad with no problems for the last 12 months+ but now will not find any available networks (manually or automatically).
Can someone @CustomerService take a look please?
19-04-2017 07:22 AM - edited 19-04-2017 07:24 AM
Have you tried turning off 4G ?
19-04-2017 07:40 AM
Thanks, I realise that this is a public forum but I checked for any threads on this issue and couldn't find anything so I thought that any response/resolution would be a useful addition to the forum and potentially helpful to others.
4G not enabled.
19-04-2017 07:49 AM
@lb124 Are you a contract or payg customer? And if your a contract customer how long have you been out of the UK for ? And just to add the place your at could have a mast or network issue.
19-04-2017 07:56 AM
I'm on contract, regularly out of the country for long periods - been away about 4 months but not had an issue before. I don't think it's a network/mast issue as no networks are showing up at all (but 6 are shown with a local SIM) and it's been like this for a few days.
19-04-2017 09:12 AM
Thanks for picking this up. It's always worked fine in Singapore until last few days. Been working for the last 3-4 months without issue. Just now it refuses to find a network.
19-04-2017 09:37 AM
No problem @lb124
If it has worked previously, it could be an issue with our roaming partner's network.
It's worth getting in touch with customer service to make sure it isn't a billing issue. They can also double check that your roaming services are activated.
You can chat with customer services online using the link above.
If there are no chat agents available, you can also contact us from an alternative mobile/landline.
Hope this helps.