by samrwebb Contributor
Contributor

Re: EE Roaming - Help when abroad with your EE phone or device

Hi Jon,

 

Yes but the problem is that I am unable to make any calls or texts. What can I do instead?

by
EE Community Support Team

Re: EE Roaming - Help when abroad with your EE phone or device

Thanks @samrwebb.

 

A chargeable activity also included topping up your phone, or buying a pack.

 

Are you able to do a top-up?

 

Jon

by samrwebb Contributor
Contributor

Re: EE Roaming - Help when abroad with your EE phone or device

Hi Jon,

 

Ah great! Yes I'm able to top up. If my phone goes into hibernation, does topping up automatically reactivate the sim?

by
EE Community Support Team

Re: EE Roaming - Help when abroad with your EE phone or device

Great @samrwebb!

 

Topping up wouldn't reinstate the SIM, but you've got up to 180 days to contact us to do that.

 

Jon

by samrwebb Contributor
Contributor

Re: EE Roaming - Help when abroad with your EE phone or device

Ah, then i'm assuming that my sim is in hibernation! Is it possible for me to reinstate without calling as I am in Australia?

by
EE Community Support Team

Re: EE Roaming - Help when abroad with your EE phone or device

Ok @samrwebb.

 

We need to get you in touch with our Customer Care team somehow, I'm able to arrange a call but it would need to be to a UK number, or, if you've got a password set up you could get a family member from the UK to call on your behalf.

 

Jon

by Fatfairy Contributor
Contributor

Re: EE Roaming - Help when abroad with your EE phone or device

I have purchase a roam further add on to use my phone in Canada but on arrival I have received a text from EE saying I will be charged £1.20 for sending a text? 

 

by
EE Community Support Team

Re: EE Roaming - Help when abroad with your EE phone or device

Hi @Fatfairy

 

Welcome to the community. 🙂

 

It sounds like you've received the standard text you get when arriving in a non-EU country. 

 

If you have the Roam Further pass, you'll be able to use your allowances in Canada at no extra charge.

 

You can check it's active in your My EE account.

 

Have an amazing time. 😄

 

Chris

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