by
EE Community Support Team

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, try these handy tips below.

 

 

My phone or device shows no service abroad, what do I do?

 

If your device is showing no service when you have arrived, try the steps below;

 

  • Try a re-start on your device

 

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

If you’re still having problems, you may need to check roaming is active if you have a pay monthly account.

 

  • Check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad >This will show as ticked if roaming is activated.

 

If you need any further support and you're a personal pay monthly customer log into your My EE account online and a chat option will show for you. 

 

If you're unable to use the chat service, give our Mobile Care Team a call from another phone.

 

 

I can’t make calls or send texts abroad but I can receive them?

 

If you can't make calls or send texts when abroad, try the steps below;

 

  • Try doing a manual network search in your device settings and selecting a different network.

     

    iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

     

    Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

     

    Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

  • Are you dialling the number correctly? Some phones/networks may require you to manually dial the number in international format +44 or 0044 to call back to the UK.

 

  • On iPhones make sure ‘Dial Assist’ is turned on in Settings > Phone.

 

If you’re still having problems and you have a pay monthly account, your international bar may still be active.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

If you need any further support and you're a personal pay monthly customer log into your My EE account to use live chat and activate calling when abroad. 

 

 

Why is my EE data not working while I’m abroad?

 

If you're having trouble connecting to data, try our hints and tips below:

 

 

  • If you are in a country not included in your allowance you will need to purchase a data roaming add-on. Just access the internet on your phone or device and you’ll be directed to the EE add-on page - or got to http://add-on.ee.co.uk/status.

 

 

 

If you have any other questions just tap "Reply" below and we'll do our best to help.

2 REPLIES 2
by VictorMeldrew
Visitor

Re: EE Roaming - Help when abroad with your EE phone or device

Hi,

I've not been able to send texts whilst I've been in Nepal for the past few months. Receiving texts and voicemail notifications has been fine. Before Nepal I was in India where I didn't have any problems at all. I've used the same device (Samsung J2 smartphone) and EE SIM card in both countries. In Nepal I receive a sporadic text notification from EE informing me of the call & text rates. I've seen another post on this community forum saying that the message centre number is probably wrong. I can't find anything on my smartphone or a simpler 2G device I also have regarding a message centre or number. I'm worried that EE will deactivate my SIM card as it's been about 6 months since I've used any credit. I really need the SIM card for my banks and other 2-step authentication. Please help!

by
EE Community Support Team

Re: EE Roaming - Help when abroad with your EE phone or device

Good Afternoon @VictorMeldrew

 

I am sorry to hear your having problems with your SIM in Nepal. 

 

Is there credit remaining on your account?

 

What network are you connected to?

 

Speak soon, 

 

Katie 🙂

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