25-01-2019 10:42 AM - last edited 3 weeks ago
Going abroad and want to use your device for calls, texts and data? Read on for everything you need to know.
If you are a pay as you go customer, roaming is already active and ready to use.
If you're a pay monthly customer on any plan, you will need to check roaming is set up before you travel.
There are a few ways to check if you have roaming set up, and some steps to help you if you don't.
It can take up to 24 hours to become active on your account, so it's important to set it up before you travel.
Roaming is subject to your credit status and a deposit may be required.
If you have a Pay monthly, Pay as you go, Flex, or Mobile Broadband plan with us you can use your calls, texts and up to 15GB of data within 48 EU/EEA destinations
If you have a Max Plan started after 10 May 2017, you can also use your minutes, texts and up to 15GB of data within 53 destinations including Canada, Mexico, Australia, New Zealand and USA.
If you would like to benefit from these additional 5 countries, please get in touch with our mobile care team, to discuss options available for you.
If your UK data allowance is greater than 15GB, you will be subject to a fair usage policy of 15GB whilst you are roaming in the inclusive destinations.
Full information can be found on our Fair Use Policy Help page.
If you wish to access your voicemail messages when roaming here are some great tips:
If you are within the EU and someone leaves you a voicemail message this will come out of your inclusive allowance.
If you’re outside of the EU you will be charged the per minute rate for the country you are visiting. All charges can be found on our EE Roaming tool.
When making calls using your allowance in the 48 EU/EEA destinations, the maximum call length is 120 minutes.
If your call is longer than 120 minutes, you’ll have to redial and continue your call.
EE pay monthly plans are intended for customers with a stable link to the UK who travel abroad periodically.
They are not intended for customers roaming on a permanent or semi-permanent basis.
We will consider you have a stable link to the UK if, during any four month period you;
Full information on stable links can be found in the Roaming terms and conditions.
If you have any other questions tap 'Reply' below.
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