06-10-2017 09:07 AM - edited 06-10-2017 09:15 AM
I am currently in the Far East for a while. I have put my EE PAYG SIM in a spare phone but I am not able to make calls or send/receive texts (I'm not concerned about data).
Would anyone be able to confirm the settings I need to set in order to receive calls and send text in my current location, and whether or not I need to get anything set within my EE PAYG account.
I have credit.
Main reason is to receive the 120 day text from EE to ensure I retain my number.
06-10-2017 03:28 PM - edited 06-10-2017 03:28 PM
The SIM should automatically be set up for roaming.
What is the make and model of the phone that you're using?
Please try the steps below in order to find a full connection:-
Try re-booting your device
Try turning 4G off in ‘settings’
Perform a manual network search:-
Please let me know if any of that works.
08-10-2017 02:45 AM
Sare phone that has my EE PAYG SIM in is Samsung S4 mini.
Rebooted - no change.
Settings - 4G can't see anything for turning it on/off.
Manual network search shows 3 networks but can't register to any of them - presumably due to my EE SIM.
So phone still can't receive any texts or make calls.
08-10-2017 12:05 PM
Actually in Brunei on island of Borneo.
When I manually search for networks I can see two in Brunei and one from Malaysia. I can not register or connect to any of the three.
08-10-2017 12:42 PM
Please try to turn to 2G/3G only by following the below:
09-10-2017 11:47 AM
10-10-2017 11:25 AM
21-11-2017 02:53 PM
Update: Apologies for the length of this update but it is important for anyone in a similar situation.
For those not in the know, EE was established in 2010 out of a merger between T-Mobile and Orange mobile Telcos – each having their own network. Although they now operate under the EE umbrella, the networks are still largely separate which is quite common with operators. It’s the same with Vodafone/Cable & Wireless.
We are overseas until approx. May.
Anyway, following lengthy discussions with both EE on 14th and again today 21 Nov, and my local network (Progressif [BRU B-mobile]) here in Brunei we have made little progress to resolve the issue – but at lease WE KNOW WHAT THE ISSSUE IS.
Speaking face to face with 3rd line Tech Support and also to International Roaming, with Progressif we have established that:
3a. The Bilateral International Agreement between Progresssif and EE T-Mobile network ONLY WORKS IN ONE DIRECTION – Progresssif (Brunei) to UK whilst UK Outgoing does not work.
Today I spent 1.5hrs on the phone talking to successive 1st Line Support (Laura), 2nd Line support (Helena)and finally to management (Connor) and informed them of the fact that the Outbound International Roaming on the T-Mobile Network does not work. The best 1st & 2nd line could to is to credit our numbers today which would give us 6 months before out numbers would be deregistered from EE
Would it be possible to switch us over to Orange? Answer = No.
Can we get EE to send us each a SIM to operate on the EE Orange network? Answer = No. Orange is in the process of being wound down.
Ok, says I, IF the Bilateral International Roaming agreement only works in one direction, what can be done to ‘open the gate’ outbound from UK? As it appears that someone somewhere has only done half a job. Answer = not very much at all and it may be that this problem can’t be resolved.
This I find is an unacceptable answer. If Roaming works Brunei to UK, then the infrastructure is in place to operate UK to Brunei. There appears only to be a case of computer manipulation by someone somewhere to open this gate – wouldn’t you agree?
At this point the call dropped after a duration of 1hr 13 mins.
Just before the call dropped, the manager 'Connor' mentioned that they would continue investigations (also Progressif from Brunei) but I don't in all honesty hold out much hope, though I AM CONVINCED THE PROBLEM LIES IN THE UK WITH T-Mobile OUTBOUND INTERNATIONAL ROAMING.
When I was with Vodafone and O2, as soon as I landed in another country and swited my phone on, I would immediately get a 'welcome to XXXX' indicating network connectivity.
No so with EE and the isssue is undoubtedly with UK Outbound on T-Mobile network.
Seriously disappointed with EE
22-11-2017 03:32 PM
I have been looking into this further for you with the roaming team.
In Brunei you are unable to use pay as you go, if you are on pay monthly you are only able to call back to the UK.
The team are looking into why you were given the information you were.
24-11-2017 02:12 AM
24-11-2017 10:17 AM - edited 24-11-2017 10:18 AM