by PatrickH Investigator
Investigator

EE Hawk in Sardinia

My EE  Hawk doesn't work in Sardinia not even in Olbia international airport. It worked fine in Dubai. Myself and many others have tried all the settings without success. Does it need activating for Sardinia? Please help as I need to use the phone. Thanks.

12 REPLIES 12
by Grand Master
Grand Master

Re: EE Hawk in Sardinia

If it worked in Dubai it should work in EU. Does it work in any way? Can you receive calls & texts? Can you phone local nos. but not UK? Does data work?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by PatrickH Investigator
Investigator

Re: EE Hawk in Sardinia

None of these work. The message says mobile network not available. Also is
there any alternative way I can get to my voicemail?
by Grand Master
Grand Master

Re: EE Hawk in Sardinia

Hi @PatrickH 

 

Are you PAYG or pay monthly contract? 

 

When did you last name a chargeable call or text? 

 

When was the last time your phone/tariff connected to the UK network? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by PatrickH Investigator
Investigator

Re: EE Hawk in Sardinia

Thanks, monthly so no chargeable. Last connected 18 may just before left uk.

by Grand Master
Grand Master

Re: EE Hawk in Sardinia

Hi @PatrickH 

 

You have checked in your EE app that roaming is activated? 

 

Also can you check locally on your phone under settings - network (or similar) and see if there is a roaming option, and it's active. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: EE Hawk in Sardinia


@Northerner wrote:

You have checked in your EE app that roaming is activated? 


It was in Dubai, so why wouldn't it be in Sardinia?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by PatrickH Investigator
Investigator

Re: EE Hawk in Sardinia

Thanks, roaming is switched on in settings.  Could it be that roaming in Sardinia using the EE Hawk needs additional activating by EE itself?

by Grand Master
Grand Master

Re: EE Hawk in Sardinia

It shouldn't do. In fact it should be simpler as it is within the EU & therefore uses your UK allowances while Dubai doesn't.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: EE Hawk in Sardinia

@XRaySpeX @PatrickH 

 

It shouldn't need checking, but it's worth just checking, just in case. 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: EE Hawk in Sardinia

Hi @PatrickH,

 

Welcome to the EE Community.

 

Have you tried manually selecting a network in your mobile network settings?

 

Thanks

 

James

by PatrickH Investigator
Investigator

Re: EE Hawk in Sardinia

Thanks James, yes I have tried manual but with no success.
by
EE Community Support Team

Re: EE Hawk in Sardinia

Thanks for confirming @PatrickH

 

I would recommend getting in touch with our technical care team regarding this. They will also be able to ensure everything is how it should be on your EE account. 

 

Please keep us updated, 

 

Katie 🙂

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