by AmandaPL
Explorer

Do the roaming charge changes include calling Europe from the UK?

The new roaming charge changes mean we can call the UK from some European countries using inclusive minutes.  Does this work the other way round too - can we call Europe from the UK using inclusive minutes?

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: Do the roaming charge changes include calling Europe from the UK?

Hi, 

 

No, it does not. 

 

W

by
EE Community Support Team

Re: Do the roaming charge changes include calling Europe from the UK?

Hello there @AmandaPL

 

Welcome to the community.

 

This is not included all calls from the UK to abroad are charged.

 

For full information on calling abroad and how to add a free add-on for reduced rates see our help p...

 

Hope this helps 🙂

 

by Stevo2 Contributor
Contributor

Re: Do the roaming charge changes include calling Europe from the UK?

Calls and texts from France to Germany are included for example.

 

However, it's not possible to text or call Europe from the UK without being charged under EU roaming. Can someone please explain the reason for this please? 

by
EE Community Support Team

Re: Do the roaming charge changes include calling Europe from the UK?

Hello there @Stevo2.

 

The changes are for using the phone abroad when Roaming not calling abroad.

 

We have a number of add-on's for calling abroad including a free of charge add-on that gives you reduced rates.

 

Thanks.

by Grand Master
Grand Master

Re: Do the roaming charge changes include calling Europe from the UK?

@Stevo2: Calling abroad from UK is not roaming; you are not abroad. It is making International calls which are not included in your allowances.. You can get cheaper International calls & texts by texting CALL ABROAD to 150.

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by AmandaPL
Explorer

Re: Do the roaming charge changes include calling Europe from the UK?

Thanks Leanne. What about calling Spain if you are in France (for example)? Is that included? They were saying in the newspapers this weekend that this type of call was not included - only calls from Europe to UK. Can you clarify please? Thanks

(why did I ever think this would be simple?!)

by Grand Master
Grand Master

Re: Do the roaming charge changes include calling Europe from the UK?

Calls from any EU country except UK to any EU country are included.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Do the roaming charge changes include calling Europe from the UK?

Thanks @XRaySpeX.

 

Hello @AmandaPL.

 

You can use our EE Roaming information and type in the country you are visiting to see what is included.

 

Hope this helps 🙂

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