by wuchungwen
New Member

Do I turn on 'Mobile roaming' if I want to use my UK data while in EU?

Last month I was in France and I turned on 'mobile roaming', but I still couldn't use my UK mobile data (with EE). Does anyone know what exactly needs to be done if I want to use my UK data while I am in the EU? Thanks

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Do I turn on 'Mobile roaming' if I want to use my UK data while in EU?

@wuchungwen  You still need to enable roaming on the account,  it’s best to call customer services to do this.  

by
EE Community Support Team

Re: Do I turn on 'Mobile roaming' if I want to use my UK data while in EU?

Hi @wuchungwen

 

Welcome to the EE community. 🙂

 

As @Chris_B said, you need to make sure that roaming is set up on the SIM before travelling.

 

You can check the status by texting ROAMING to 150.

 

Were you able to make calls and send texts?

 

Find more help on what to do when having problems abroad >

 

Chris

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