by AT64 Investigator
Investigator

Do I have free data roaming with my plus package for NZ

Hi, please help. I have the plus package so I can use my phone in NZ. When away from hotel my phone needs data roaming to work properly. Is this included in the package or will I get huge bills when I get home if I use it? 

1 SOLUTION

Accepted Solutions
by AT64 Investigator
Investigator
Solution

Re: Do I have free data roaming with my plus package for NZ

Thank you so much. You have put my mind at rest. I will check my usage on the app. 

So kind of you to take the time to help the tech under achievers.

I can enjoy my holiday with no worries now. 

 

8 REPLIES 8
by Grand Master
Grand Master

Re: Do I have free data roaming with my plus package for NZ

Hi @AT64

 

If you have an EE Max plan taken out after the 10/05/17 then roaming in NZ is included, so no charge. 

 

If not then you will need an add-on

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by AT64 Investigator
Investigator

Have max plan, in NZ do I turn on data roaming and will I be charged extra?

If I turn on data roaming on my phone is it covered by the max plan in New Zealand?

by AT64 Investigator
Investigator

Re: Do I have free data roaming with my plus package for NZ

Thank you. Does that mean I can switch on the data roaming and will not pay if I stay under my 8mb limit? Sorry I'm a bit thick at all this!


Sent from my Samsung Galaxy smartphone.
by Ace Contributor
Ace Contributor

Re: Do I have free data roaming with my plus package for NZ

@AT64 Did EE send you a welcome text? That usually tells you if you can use your data as part of your plan?

 

E.g.

 

eemaxplan.jpeg

by AT64 Investigator
Investigator

Re: Do I have free data roaming with my plus package for NZ

Yes they did. I just wasn't sure about turning on the data roaming button as you hear such horrendous stories of the cost when you get home. I know I have data but is that the data roaming button?
I do feel quite thick about this.


Sent from my Samsung Galaxy smartphone.
by Ace Contributor
Ace Contributor

Re: Do I have free data roaming with my plus package for NZ

Hi @AT64 Yes, it's the data roaming button. If you were sent a text saying data is included, and you're on a max plan, you can turn on data roaming and not face additional costs for data.

 

Also, with EE you can't just get charged for data. If you didn't have a max plan or a data add-on, you would just be redirected to a page to buy an add-on, so you cannot face unknown costs.

 

I do tend to check my unbilled usage when abroad every now and then just to make sure it looks ok though.

by AT64 Investigator
Investigator
Solution

Re: Do I have free data roaming with my plus package for NZ

Thank you so much. You have put my mind at rest. I will check my usage on the app. 

So kind of you to take the time to help the tech under achievers.

I can enjoy my holiday with no worries now. 

 

by
EE Community Support Team

Re: Do I have free data roaming with my plus package for NZ

Good Morning @AT64.

 

New Zealand sounds great, funnily enough, I had a kiwifruit for breakfast! 😉

 

I'm glad you got the help you needed in the community today.

 

I hope you enjoy the rest of your holiday 🙂

 

Jon

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