by GLN
Explorer

Disconnected abroad

I have been involved in a fatal accident, my partner died. I badly injured, internal injuries, mental, trauma. Stuck here as too sick. Now financial situation bad and EE disconnected me so no contact to call organisations for support. Cannot contact EE either. Website unhelpful. Wanted to live chat but round & round I search. It's too much for me to cope with. I need help please  

4 REPLIES 4
by Grand Master
Grand Master

Re: Disconnected abroad

Hi @GLN

 

Assume you don't have travel insurance as they would take care of this. 

 

You can contact EE via live chat on the EE app, via your online account or via the get in touch page. You can also use the hospital phone to call +44 (0) 7953 966 250.

 

Thanks

 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Disconnected abroad

Hi there @GLN

 

I am very sorry to hear of your loss and the traumatic experience you have suffered abroad.

 

We will do everything we can to help you.

 

Can you receive calls?

 

I hope to hear back from you soon.

 

Leanne.

 

by GLN
Explorer

Re: Disconnected abroad

Hi. Yes I can receive calls. I can't ring 150 and live chat isn't working, maybe because I'm disconnected. 

 

 

by
EE Community Support Team

Re: Disconnected abroad

Hi @GLN

 

Thanks for coming back to me.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne.

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