by CathrynK Investigator
Investigator

Difficulty receiving calls from the UK

I have a roam further package and all roaming and premium call options enabled on my account. However, I am in the US and unable to receive calls to my UK mobile unless the caller uses the international prefix (+44 and lose the first zero).

 

My understanding was anyone in the UK should be able to call my number as they normally would without needing to know I am abroad and therefore without using an international code. I use this phone for work so I really need to make sure all of my calls can reach me. Anyone experienced this and know a solution please?

5 REPLIES 5
by
EE Community Support Team

Re: Difficulty receiving calls from the UK

Hi @CathrynK.

 

Does this happen with all calls or just certain callers?

 

What network are you connected to?

 

Jon

by CathrynK Investigator
Investigator

Re: Difficulty receiving calls from the UK

It has happened with two different callers I know of - I may not know about others if they were business calls and unable to get through.

 

I roam on AT&T mainly.

by
EE Community Support Team

Re: Difficulty receiving calls from the UK

Thanks @CathrynK.

 

Could you try manually searching for another network?

 

What phone are you using?

 

Jon

Highlighted
by CathrynK Investigator
Investigator

Re: Difficulty receiving calls from the UK

I am able to select from AT&T, Verizon, T-Mobile and 313-100 networks but when I select any of the other networks I can't get service, only AT&T provides service.

 

I am using an iPhone 5 S.

by
EE Community Support Team

Re: Difficulty receiving calls from the UK

Hi @CathrynK

 

Thanks for coming back to us.

 

Can you receive texts?

 

Could you try resetting the network settings on the iPhone;

 

Go to Settings > General > Reset > Reset Network Settings.

 

This will remove any saved WiFi passwords.

 

Let me know how you get on 🙂

 

Leanne.

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