19-06-2017 12:37 PM
I have a few issues regarding data usage in Europe so I'll ask the 'easier' question first.
I got a text to say my data plan could be used abroad from the 15th June 2017. This didn't work. Can anyone confirm what time on the 15th that service would have been activated? Also, is Malta included? Did any settings need changing on my phone? Roaming was on, and texting 'roaming' to 150 confirmed this was running. In short, why didn't it work?
19-06-2017 12:14 PM
I believe I've also been mislead re: data in Europe. I'm actually in the forums now to gather further information before taking the matter further (this is when I saw your post).
19-06-2017 12:27 PM
@ajt22: How have you been mislead?
19-06-2017 12:39 PM
Malta is included. It's in the EU.
19-06-2017 01:21 PM - edited 19-06-2017 01:21 PM
Without wishing to takeover this thread, it looks like yes. This is actually part two of my problem. Knowing European data went live on the 15th, I contact EE on webchat to ask about getting data a week prior to the 15th. I was told this was possible, and I'd have to change my account to give included data. It was a £1 extra per month and I could revert to my initial contract on my return. Throughout my trip, data was never available (be it before the 15th, or on the 15th when I returned home).
19-06-2017 02:12 PM
Yes, it's working as expected back in Uk. Phone is OnePlus running Android. I've just been looking through the FAQ's, and I didn't switch off 4G but that shouldn't affect it. I'd expect it to connect at fastest speed available in the area?
19-06-2017 02:22 PM
Please double check your roaming network options in your menu and double check it is turned on
If your calls and texts were working it sounds like it could of been a device issue or local network issue.