by Goffin Contributor
Contributor

Data roaming in France

I have a new £25 PAYG package with 5gb left on it. However, in France I can't login to Internet using data (works fine on WiFi). Calls and text work ok. I've checked the data settings and all seems fine there. Any idea?

1 SOLUTION

Accepted Solutions
by Goffin Contributor
Contributor
Solution

Re: Data roaming in France

Tried that, too. Back in uk now, but I'll be going to Spain and France again in a couple of weeks and would like it to be working by then.

9 REPLIES 9
by
EE Community Support Team

Re: Data roaming in France

Hello there @Goffin.

 

Thanks for posting.

 

What device are you using?

 

Also what happens when you try and access data?

 

Thanks, Leanne.

by Goffin Contributor
Contributor

Re: Data roaming in France

I'm using Sony Experia. It worked fine in Latvia, but not Lithuania and now not France. When I switch data on absolutely nothing happens. I still have a signal with the R for roaming, but no data connection. I'm logged on with Orange France.

by
EE Employee

Re: Data roaming in France

HI @Goffin

 

Please do try a manual network search and choose an alternative network carrier, does this help?

 

Many thanks,

 

Lee

by Goffin Contributor
Contributor

Re: Data roaming in France

I tried that, but no difference 

by
EE Employee

Re: Data roaming in France

Hi @Goffin

 

Please try and turn 4G off and resort down to 3G does this help?

 

Many thanks,

 

Lee

by Goffin Contributor
Contributor
Solution

Re: Data roaming in France

Tried that, too. Back in uk now, but I'll be going to Spain and France again in a couple of weeks and would like it to be working by then.

by
EE Employee

Re: Data roaming in France

Hi @Goffin

 

You should not be facing any issues if your calls and texts are working fine, it maybe best to give us a call whilst roaming to have our technical team run some troubleshooting.

 

Many thanksm​​

 

Lee

by Goffin Contributor
Contributor

Re: Data roaming in France

Ok. Thanks. What number should I call for that?

by
EE Employee

Re: Data roaming in France

Hi @Goffin

 

The relevant number can be found on our get in touch page.

 

Many thanks,

 

Lee

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