05-11-2018 01:20 PM
I am in Bali travelling and have already had to pay £50 for roaming charges (my fault i didnt turn it off).
I have since turned data roaming to off but have now seen i have a charge for £26 so far for roaming calls. Why are these calls being made when it is off? I went into data roaming to turn on and back off again, but now the data roaming thing wont swipe and is frozen.
I am travelling for another few months and do not want to keep being charged!
I have a Samsung 5A, can anyone help as this is stressing me out?
05-11-2018 01:25 PM
Could it be that others are leaving you VM msgs? You will be paying for those even if you don't listen to them.
05-11-2018 01:34 PM
Ooooh... this could be it! How do i turn them off? I dont listen to or reply to VM and it says that on my answer machine. Can you just turn it off?
05-11-2018 01:38 PM
Try texting VM OFF to 150. Not sure it works from abroad.
05-11-2018 01:47 PM
Just done that but spinning wheel.. not sent yet but maybe it will.
I logged into the 'Manage your Devide' on here and turned the 'Roaming abroad' off... i hope that works too.
I have a local sim im going to put in anyway, but just hadnt got around to it
23-11-2018 04:24 AM
Probably cuz you are roaming outside EU. You will need to phone EE to turn them off.
29-11-2018 03:40 AM
Thats so annoying as calling from Indo is going to be mega expensive. I have tried to click on the live chat thing a load of times but it doesnt work. Is there any other way?
29-11-2018 05:56 AM - last edited on 30-11-2018 07:36 AM by Leanne_T
The live chat DOES NOT WORK. I have tried this numerous times. I have just
tried again and it doesnt pop up.
I cannot call as abroad. I need to speak to someone ASAP as i am getting
charged and NOT USING MY PHONE!
Can i please speak via email to someone asap
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29-11-2018 08:34 AM
30-11-2018 03:40 AM
Try the landline nos. in my sig. over Skype.
Your disclaimer is meaningless and pointless as this is a public forum.
01-12-2018 04:21 PM
Also you say the £26 is for calls. Me being patronising sorry you're not calling while abroad are you? Turning data roaming off will only stop data not calls or texts.
03-12-2018 03:01 PM
I have not used my phone one! My data roaming is off! The calls are for 00.01 of a second... multiples of this meaning that i am being charged £1.50 every time for a split second of a call I DID NOT MAKE.
This is getting beyond a joke and costing me £150!!!
03-12-2018 03:02 PM
I have not used my phone one. My data roaming is off! The calls are for 00.01 of a second... multiples of this meaning that i am being charged £1.50 every time for a split second of a call I DID NOT MAKE.
This is getting beyond a joke and costing me £150
09-12-2018 08:09 AM
NO! And this has been going on for over 2 months. I dont know where else to contact or what else to try?...
09-12-2018 09:55 AM
09-12-2018 01:09 PM
I really cannot go through this again. Have you read the above comments? I am in Indonesia and was on hold for 40 minutes only to be cut off so calling is NOT AN OPTION.
I will be making a serious complaint on my return and expect a full refund of all money taken.
I need to speak to someone via email as this is beyond a joke now