by chungsongyau
New Member

Data roaming add-on not working

I purchased the £4 a day add-on for 500mb of roaming data a day in the USA. This roaming data worked for 7 of the days but then I got a text saying I had ran out of roaming data and I had to buy more. Going to the data usage status page it says I have 500/500mb still available for today but every time I try and open a web page it takes me to the add-on purchase screen where it says I "already have a data add-on package for this country". Almost couldn't get an Uber due to this error and could have been left stranded. Very frustrating.

11 REPLIES 11
by lesmond Contributor
Contributor

Re: Data roaming add-on not working

I am in the US as well and my data has been working fine for 4 days.  At the midnight UK rollover time today (1600 Pacific)  it stopped working.

 

Every time I browse to a web page it redirects me to add-on.ee.co.uk and shows this...

 

https://www.dropbox.com/s/2qhymb89p2opo9k/broken_ee.png?dl=0

 

I have tried changing networks, reboots etc but seeing as someone else is having the issue from the US I suspect it is a problem @ EE!

by
EE Employee

Re: Data roaming add-on not working

Good Morning @chungsongyau & @lesmond

 

We had an intermittent issue with data passes this morning.

 

This has all now been resolved.

 

If you're still experiencing issues please try rebooting your phone.

 

Thanks - Karen. Smiley Happy

by lesmond Contributor
Contributor

Re: Data roaming add-on not working

Morning Karen,

 

Thank you but it is still doing it.  I have rebooted the phone and even tried switching networks between AT&T and T-Mobile.  The redirect happens to the ee.co.uk which says I already have data and still 500MB of my 500MB remaining.

 

Please help as this is very important it gets working!

by
EE Employee

Re: Data roaming add-on not working

Hi @lesmond

 

Is the issue still occurring?

 

Many thanks,

 

Lee

by lesmond Contributor
Contributor

Re: Data roaming add-on not working

Yes. Had confirmation from EE business support that it is still an issue too
by lesmond Contributor
Contributor

Re: Data roaming add-on not working

It is. Yes

by
EE Employee

Re: Data roaming add-on not working

Hi @lesmond 

 

Did the business team give you an ETA on a fix?

 

Many thank,

 

Lee

by lesmond Contributor
Contributor

Re: Data roaming add-on not working

No sadly not!

A little frustrating to say the least!
by
EE Employee

Re: Data roaming add-on not working

Hi @lesmond

 

I do apologise for the inconvenience caused.

 

Please do let us know how you get on.

 

Many thanks,

 

Lee

by lesmond Contributor
Contributor

Re: Data roaming add-on not working

I got a reference of EEIM941083 but no further updates at all!

by
EE Community Support Team

Re: Data roaming add-on not working

Thanks for coming back to us @lesmond.

 

Can you reboot the device and try this again today.

 

Let me know how you get on 🙂

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