by Patoche Investigator
Investigator

Data not working in USA on 12m sim only 30gb plan

I just arrived in The USA and i have full bars and 4g showing but no data at all. Texts and calls work fine, no internet connection at all, and i’ve tried everything i found on google (with my hotel wifi). I texted TRAVEL to 150 but it answers i can’t have that add on. What can i do? I really need data, thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: Data not working in USA on 12m sim only 30gb plan

Have you any data allowance left from your plan month's allowance? If your plan month's allowance is > 15 GB, did you use at least !5 GB before you got to USA?

 

Are you on an EE Max plan or an Essential plan?

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by Patoche Investigator
Investigator

Re: Data not working in USA on 12m sim only 30gb plan

No I have 19gb left out of 30

by Patoche Investigator
Investigator

Re: Data not working in USA on 12m sim only 30gb plan

I have 19gb left out of 30 and i am on a Max plan

by
EE Community Support Team

Re: Data not working in USA on 12m sim only 30gb plan

Morning @Patoche

 

Can you try and select a different network in your settings;

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know how you get on after trying this 🙂

 

Leanne.

by Patoche Investigator
Investigator

Re: Data not working in USA on 12m sim only 30gb plan

Hi, I have tried this already but I only get the 4g logo in automatic (AT&T)

i also restarted my iphone several times etc...

by
EE Community Support Team

Re: Data not working in USA on 12m sim only 30gb plan

Hi @Patoche,

 

I would suggest speak to our technical care team who will be able to check your account.

 

They can check to ensure everything is set up correctly. 

 

If you have another phone you can call us on it will make it easier for you to complete any actions on your phone to get your data up and running.

 

Alex 🙂

by Ace Contributor
Ace Contributor

Re: Data not working in USA on 12m sim only 30gb plan

@Patoche What happens when you try and browse to a site like http://neverssl.com ?

 

Do you get redirected to an EE add-on page, or does it fail to respond at all?

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