by sabrinapitre
Explorer

Data not working abroad in Austria

I activated my SIM in the UK, where everything was working fine, but once I flew to Austria, I couldn’t connect. Calls/Texts/Data not working.  I tried turning off “Automatic” under Network Selection, and toggled to other carriers, but still nothing. 

 

I can’t text HELP to 150 or call customer service because I need data for that. Using my Airbnb wifi to send this message. Please help!

3 REPLIES 3
by Grand Master
Grand Master

Re: Data not working abroad in Austria

Hi @sabrinapitre 

 

Have you set your phone up with the correct internet settings?

 

If you text BA to 150 what does it say?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by sabrinapitre
Explorer

Re: Data not working abroad in Austria

I can’t text anything to 150.

Everything I try to send to that number fails because my data isn’t
working. It’s like a catch-22

I can’t call customer service either, for the same reason.

With regards to setting up my phone, I don’t see an option for iPhone from
the link you sent. Can you advise further?

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[mod edit: please do not post personal information on the forum]

by
EE Community Support Team

Re: Data not working abroad in Austria

Hi @sabrinapitre

 

Thanks for coming here,

 

To send a text or call 150, you would not need to have data.

 

Can you receive calls and texts?

 

Are you with us on pay as you go or pay monthly?

 

Leanne.

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