by dosser123456 Valued Contributor
Valued Contributor

Data charges

Dear EE 

I'm currently on vacation in the Philippines and have just purchased data for  £20 (90mb)

I was just watching the first half of a show and got a text message from your system saying my data was nearly finished. 

I've just checked and its cost me £17 to watch 17 mins of a show !!!

Do you really think you should be ripping of your loyal customers charging £1 per min for data ???

I think this is a total disgrace and I'm truly shocked by this.

Jamie Walker 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Reward: Data charges

Hi @dosser123456

 

I understand your frustration with this issue.

 

It does sound like the show you were streaming has been of a large file size or a higher quality.

 

The speed in which data is used is all dependant on the activity you were doing at the time. I.e web browsing. Social media, streaming.

 

 Sorry that we couldn't help further with this.

 

Many thanks,

 

Lee

 

 

 

 

 

32 REPLIES 32
by Brilliant Contributor
Brilliant Contributor

Re: Data charges

90mb is tiny amount of data.

 

This is not enough to stream a tv show.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Data charges

 

Good morning @dosser123456.

 

Hope you’re having a lovely time!

 

You can view an estimate of data usage on our post here to help you.

 

This will show you how much internet you use for certain services.

 

If you need to purchase more data you can use this link http://add-on.ee.co.uk/status

 

Thanks, Leanne!

 

 

 

 

by dosser123456 Valued Contributor
Valued Contributor

Re: Data charges

So you think £1 per min to watch a TV show is reasonable ??
by dosser123456 Valued Contributor
Valued Contributor

Reward: Data charges

I was having a great time until your company ( who I've been a customer of since before the millennium ) scammed me for £1 per minute data charges !

How you can sleep at night is beyond me...

by
EE Community Support Team

Re: Reward: Data charges

Hello @dosser123456,

 

I am sorry this has not lasted for you.

 

Are you with us on EE/T-Mobile or Orange?

 

Also are you on contract or pay as you go?

 

Thanks.

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

Yes I'm an EE customer on a pay monthly contract and have been since pre 2000 .

by
EE Community Support Team

Re: Reward: Data charges

Thanks @dosser123456

 

I will send you a private message on here with a link to our chat team.

 

They can look into this for you.

 

Thanks.

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

OK thanks 

by
EE Community Support Team

Re: Reward: Data charges

No problem @dosser123456

 

Thanks for coming here.

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

Although I've just spent the last 60 minutes explaining the whole thing all over again and have got nowhere. 

I'm truly shocked that EE treat their own customers this way ! 

by
EE Employee
Solution

Re: Reward: Data charges

Hi @dosser123456

 

I understand your frustration with this issue.

 

It does sound like the show you were streaming has been of a large file size or a higher quality.

 

The speed in which data is used is all dependant on the activity you were doing at the time. I.e web browsing. Social media, streaming.

 

 Sorry that we couldn't help further with this.

 

Many thanks,

 

Lee

 

 

 

 

 

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

OK I just find it staggering that EE feel the need to charge £17 for 17mins of a show ! 

You can a DVD of 120 mins and watch over n over again. 

You can even go to the cinema and watch the brand new blockbuster movie with popcorn for £17 ....

I think it's disgusting that EE are happy to take their own customers money for  £1 per minute for data .

by
EE Employee

Re: Reward: Data charges

Hi @dosser123456

 

When using an allowance, you are not paying per minute, but the amount of data used.

 

Below is the average data usage per task, as you can see 90mb would not get you alot.

 

  • Watching a 2hr movie in standard defintion 1.9GB
  • Watching a 2hr movie in high-definition 4.2GB
  • Streaming 1hr of video on Netflix or iPlayer 644MB
  • Gaming online for 1hr 43MB
  • Streaming music for 1hr 80MB
  • 60 web pages 140MB
  • Download one song 4-8MB
  • Download one film trailer 60-100MB

Many thanks,

 

Lee

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

You might not be paying per month of data but you're being charged that way .

£1 per minute for data is shocking and totally unreasonable. 

Do you honestly believe  £120 to watch a movie abroad is realistic if this is the case ? 

I think we both know the answer here ....

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

*minute

by
EE Employee

Re: Reward: Data charges

Hi @dosser123456

 

The way you are looking at how you have been charged for data is what may be making the price seem high.

 

As I have said in previous posts it is all to do with the activity that is using data.

 

Sorry, we could not be anymore help today.

 

Many thanks,

 

Lee

by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

Read more
The way I'm charged by EE  is what makes it expensive. 
There is no way of explanation that can justify charging one of your loyal customers of over 17 years £1 per minute for data. 
Let's just remember data is a fictional thing and not even a physical product.
And I'm sorry EE feel the need to extract funds from their own customers this way too....

by Brilliant Contributor
Brilliant Contributor

Re: Reward: Data charges

Data is a service. The fact you can't hold it doesn't mean it should be free.

 

 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by dosser123456 Valued Contributor
Valued Contributor

Re: Reward: Data charges

Data is indeed a service but nowhere did I think or say it should be free....

Just unreasonable to think of paying £1 per minute for data.

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