by Moggins64
New Member

Data Travel Pass

Hi Everyone,

I recently went on holiday to Majorca and texted on arrival to sign up for the travel data pass.  I have come home to find out I have been charged for every day I was away when I thought I would only be charged on the days I used it - anyone else had this problem?

Thanks 

2 REPLIES 2
by Grand Master
Grand Master

Re: Data Travel Pass

Hi, 

 

The txt you receive (and Web page) will tell you that you are charged daily automatically. If you want to dispute this then you will need to call CS on 150 as there is no specific account access on these forums. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Data Travel Pass

Hello there @Moggins64

 

Thanks for coming to the community.

 

The travel data pass will only charge you on the days that you use data

 

Did you turn the data off on the device?

 

Thanks, Leanne 🙂

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