25-04-2017 09:56 PM
I have just had my latest bill following a recent trip to Germany and found data roaming charges even though i had roaming switched off in the settings of my S7 edge (I double checked this a few times whilst on my trip to be sure).
My understanding was that having roaming switched off would block all none WiFi data. What have I missed?
I am obviously not best pleased. How do I go about getting this resolved?
25-04-2017 10:08 PM
Turning data off still doesn't deactivate all background services.
To resolve the issue you will need to call CS on 150 for more specific information on your account as there is no account access on these forums.
25-04-2017 10:35 PM
Thanks for the reply. I will contact customer services tomorrow.
I am going to be traveling again soon. What setting do i need to adjust if having roaming off still allows background services to use data?
26-04-2017 08:44 AM
What have you been charged? If you have europass for example, you get a £4 charge as soon as you make or receive a call, send a text or use mobile data
26-04-2017 11:49 AM
I can't remember exactly what the plan is called but I do know it came with free calls/texts in Europe which have not been charged for on this bill. The issue appears that I have been charged for the euro data pass even when I had data roaming switched off for this particular trip.
26-04-2017 04:14 PM - edited 26-04-2017 04:15 PM
26-04-2017 08:02 PM
Lee - Thanks for the response.
Top job from EE Customer Services who today agreed to refund the charges incurred. I am however still concerned that this situation will happen again as I am due for another trip soon.
Can you advise what other settings on my Android Nougat S7 Edge that I need to adjust (other than turning roaming off which I had already done) that will stop my phone using data whilst I am abroad?
26-04-2017 08:30 PM
If you didn't want data, remove eurodata from your account and it'll require an add-on to access data.
After June hopefully this won't be an issue though when EE give you inclusive data roaming in the EU anyway.
27-04-2017 02:00 PM
Well I agree it sounds odd. I've never experienced it on my phone, turning data roaming off before I leave has never resulted in any charges and we'd have seen others have similar issues if there was a general issue.
I wonder if it's possible for a rogue app to override the roaming settingin some way?
You could check your data usage next time on your phone, see if any apps show as using mobile data?
27-04-2017 04:07 PM
As you have removed euro data pass, if your phone was trying to access data it will no longer be able to and prompt you for a bundle to purchase.
Have you tried seeing if your data leaks in the UK by checking the internal data counter?
by Paulramsey68 a week ago