by mattlee
Visitor

Data Roaming Billing Issue

Hi all,

 

Wondering if anyone can help. I went to Turkey for a fortnight recently and on my return discovered that EE have charged me for 6 days of usage, when I know for a fact that my mobile data was off the entire time.

 

I spoke to someone on their online chat who told me that even if it is switched on for a split second, it would charge me for a days use. I did explain that I knew that but that it hadnt been turned on whatsoever. Anyway, they told me my bill would be recalculated, but I have now received a text through to say no amendment to my bill was necessary.

 

When I was on their online chat, I did ask how much data it says that I used, apparantly he did not have this information for me to say how much usage I had, just that I had used it.

 

Has anyone else come across this before? Surely it is for them to provide me with that info and prove that I used the data in question.

 

Thanks!

 

2 REPLIES 2
by
EE Community Support Team

Re: Data Roaming Billing Issue

Hello there @mattlee

 

Thanks for coming to the community.

 

I would like to help you get this looked into.

 

You will have a private message from me on here.

 

Speak soon,  Leanne.

by Grand Master
Grand Master

Re: Data Roaming Billing Issue

Hi @mattlee

 

If you look at your phone data app over the specific period it will tell you what data was used. 

 

Thanks




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