by Mickeyfish7
Explorer

Currently in Spain and my phone is restricted and I can’t make calls

Hi 

i am currently in Spain 

my phone says calls are restricted 

And the help number 470 is in spanish 

How can I unrestricted my phone from Spain ? 

7 REPLIES 7
by Brilliant Contributor
Brilliant Contributor

Re: Currently in Spain and my phone is restricted and I can’t make calls

Hello @Mickeyfish7 ,

 

Welcome to the community,

 

Have you checked here:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

 

You probably will not be able to do anything until after 11.00 hours on Sunday, UK time, as the My EE is down for maintenance until then.

by Grand Master
Grand Master

Re: Currently in Spain and my phone is restricted and I can’t make calls

Hi @Mickeyfish7 

 

Log into your online account and activate roaming and international calls (menu - manage my device)

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Brilliant Contributor
Brilliant Contributor

Re: Currently in Spain and my phone is restricted and I can’t make calls

@Northerner , it is not working at the moment, as there is maintenance going on until 11.00 hours on Sunday.

Highlighted
by
EE Community Support Team

Re: Currently in Spain and my phone is restricted and I can’t make calls

Hi @Mickeyfish7,

 

Welcome to the EE Community.

 

Have you been able to activate international calling in My EE?

 

Hope you are having a great time in Spain! 🙂

 

James

by Mickeyfish7
Explorer

Re: Currently in Spain and my phone is restricted and I can’t make calls

Hi James 

thanks for this I have contacted EE in the uk and it is all sorted now 

many thanks 

Mickeyfish7

by Brilliant Contributor
Brilliant Contributor

Re: Currently in Spain and my phone is restricted and I can’t make calls

@Mickeyfish7 , Glad you got it all sorted, thank you for letting us know, enjoy your holiday in Spain, been there many years ago with my parents and siblings!

by
EE Community Support Team

Re: Currently in Spain and my phone is restricted and I can’t make calls

Great news @Mickeyfish7 

 

Have a great time in Spain 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions