by darren3829
Explorer

Currently in Germany but struggling to make calls home and text messages

Need help I'm in Germany and am unable to make calls or send texts.

2 REPLIES 2
by Grand Master
Grand Master

Re: Currently in Germany but struggling to make calls home and text messages

@darren3829  Login to your online account and enable call abroad and premium rate numbers then restart the device. 

by
EE Community Support Team

Re: Currently in Germany but struggling to make calls home and text messages

Morning @darren3829

 

Welcome to the community.

 

If you have a pay monthly account, you may need to activate your call abroad and premium rate calls, so you can call and text.

 

Can you try and log into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > is this showing as ticked?

 

If not, can you activate call abroad and premium rate calls?

 

Hope you are having a great time in Germany 🙂

 

Leanne.

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