by lucyann96 Investigator
Investigator

Currently in Finland. I can use my data and have 4g but cant make calls or texts

I have an Iphone, i Have changed the carrier settings, the message settings and the numbers to both +44 and 0044

But I cant seem to text or call anyone back in UK 

1 SOLUTION

Accepted Solutions
by lucyann96 Investigator
Investigator
Solution

Re: Currently in Finland. I can use my data and have 4g but cant make calls or t

To add, I cant seem to get the live chat help either. 
I have no acses to another phone to call ee

I really need to be able to call/text asap

6 REPLIES 6
by lucyann96 Investigator
Investigator
Solution

Re: Currently in Finland. I can use my data and have 4g but cant make calls or t

To add, I cant seem to get the live chat help either. 
I have no acses to another phone to call ee

I really need to be able to call/text asap

by lucyann96 Investigator
Investigator

Cant call or text but can use data

In Finland, Can use my data but cant make calls or texts. 
I have an iphone, and yes I have changed the carrier settings, message settings. Changed numbers to both +44 and 0044 still cant make calls. 
The online chat is also not working, dont have another phone to call EE and urgently need to make a call. 

 

Posted already but dont know what happened. 

by Grand Master
Grand Master

Re: Cant call or text but can use data

Hi, 

 

Try resetting your network under settings.

 

Also ensure roaming is active under settings.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Currently in Finland. I can use my data and have 4g but cant make calls or t

Hi @lucyann96,

 

Welcome to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Can you receive calls?

 

Thanks

 

James

by lucyann96 Investigator
Investigator

Re: Currently in Finland. I can use my data and have 4g but cant make calls or t

when I make a call it goes to a recored message saying that the number cannot be reached from this acses line. 

I cannot get to my voicemail messages. 
I have recived text messages but no calls. 

by
EE Community Support Team

Re: Currently in Finland. I can use my data and have 4g but cant make calls or t

Hi @lucyann96,

 

You must have an international calling bar on your account.

 

Please log in to My EE where you can chat with customer services online. They'll be happy to help.

 

Thanks

 

James

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