by broughtons
Explorer

Currently in Australia. Topped up 10 credit on payg 2 days ago. No coverage

Currently in Australia. Topped up 10 credit on payg 2 days ago. No coverage on my phone. Worked as far as Dubai. No network coverage offered either when selecting manual or automatic selection on mob. Spoke to Welsh Cust Services lady 'Casey' I think,who promised to call me back, as I had been on friend's phone for 20 mins. Still no call 2 days later. Please advise before I take this onto social media to get some positive action. I am unable to call home to UK to let family know that I am ok. Thanks.

3 REPLIES 3
by Grand Master
Grand Master

Re: Currently in Australia. Topped up 10 credit on payg 2 days ago. No coverage

You sure you have credit left, having used some in Dubai?

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by broughtons
Explorer

Re: Currently in Australia. Topped up 10 credit on payg 2 days ago. No coverage

Yes as i only topped up in Oz.
by
EE Community Support Team

Re: Currently in Australia. Topped up 10 credit on payg 2 days ago. No coverage

Hi @broughtons

 

Welcome to the community, I hope you're having a brilliant time in Australia. 🙂

 

As your phone worked in Dubai, your phone is definitely set up for roaming.

 

Please try the troubleshooting steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Do any mobile networks come up when you do the manual network search?

 

Chris 

 

 

 

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