20-08-2017 11:45 AM
Cannot receive or make calls while abroad. Phone shows no signal but can identify 3 available local networks. When I try to chose network it says No network access I'm on Orange pay as you go
20-08-2017 11:48 AM
Which country are you in?
Do you have roaming enabled on your account?
Do you have credit?
20-08-2017 03:08 PM
20-08-2017 04:52 PM
I'm in Bosnia, some credit available. I'm not sure if I have an online
account, isn't roaming enabled by default? I had used this sim and mobile abroad before
21-08-2017 03:32 PM
21-08-2017 08:41 PM
I have another phone with me, it's on 3 network and is roaming fine. Orange PAYG is able to detect 3 local networks but then shows no network access if I try to select one.
I have some credit on Orange but I last topped up a long time ago - is this an issue? Is there a customer number I can call without paying £1.50 a minute (Bosnia outside EU)?
22-08-2017 02:18 PM
Old Nokia 6303. It shows no signal bars wherever I take it, but when I select manual network search it finds 3 available networks. If I try to connect to any of those I get No network access message.
23-08-2017 05:50 PM
I'm now in Croatia (EU member) and Orange SIM is roaming fine. Can it be that PAYG Orange SIM is not available for roaming in Bosnia?
14-01-2018 05:06 AM
Sorry to butt in on this discussion, but I'm in the same predicament in Bangkok and can't for the life of me figure out a way to get in touch with Orange/EE.
My phone is Samsung Galaxy S5 with Orange PAYG which is used in UK regularly and has also been used many times in Bangkok on previous visits. It was topped up with £50 last week in preparation for this visit.
When I arrived yesterday morning my phone failed to register with a local network. In the past it has usually done this within 5 minutes of switching on. I can see about 10 available networks, and have tried to register manually and auromatically, but to no avail. Yesterday after about 3 hours I did get a welcome text from Orange setting out roaming costs, but my phone is still unable to register with the local networks.
How can I fix this please?