by Craftyajq
Explorer

Current in Prague, I have received texts but unable to send any

Im curreny visiting Prague.  I have received texts today but are unable to return them

3 REPLIES 3
by
EE Employee

Re: Current in Prague, I have received texts but unable to send any

Hi @Craftyajq and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Craftyajq
Explorer

Re: Current in Prague, I have received texts but unable to send any

I can use data but can't call or manually connect to another network

by
EE Employee

Re: Current in Prague, I have received texts but unable to send any

Hi @Craftyajq

 

Our customer services team will be able to set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Lee

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