09-07-2018 03:32 PM
I was advised to go on max plan so I could use my phone in the States. I seemed to be able to use internet for first few days but not now. Why has it stopped working?
09-07-2018 03:36 PM
Hi @Jacky3 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
09-07-2018 03:56 PM
I looked at available mobile network operators. It says
A T & T
When I click either of those it says
unable to connect try later.
It says the same when I click
by Kerry83 a week ago