by alf2 Contributor
Contributor

Coverage in SpainRecently you switched from using the vodaphone network in Spai

Coverage in Spain

Recently you switched from using the vodaphone network in Spain and moved to Yoigo, this network only works in and around cities and the coast. I now have no access from our house. WE had good access until March of this year. Please respond with an alternative way of getting access to a phone signal and data

Alf

1 SOLUTION

Accepted Solutions
by Skilled Contributor
Skilled Contributor
Solution

Re: Coverage in SpainRecently you switched from using the vodaphone network in S


@alf2 wrote:

Thanks everyone for you help. As there is little help or understanding form ee other than

“It's strange that you'd be within coverage of our roaming partners, but, 'forbidden' to connect”.

“I've had a look into this, currently our roaming partners in Spain are Movistar, Orange Spain and Xfera Moviles (Yoigo)”

I think the sensible thing is move over to vodafone

Many thanks

Alf



Try a sim swap, sims are also preprogrammed with roaming partners network codes to some extent.

 

But if it didn’t work in Spain you’d be in exactly the same position so yeah probably best going elsewhere while EE don’t know what’s going on. 

 

 

If you you have a good Movistar signal where you stay in Spain available then Telefonicas UK arm o2 is probably the best option - £20 for 20GB 12m sim only and 75 inclusive roaming countries - 27 outside the EU - that beats Vodafone on plan inclusion.

 

120 texts and mins a day to U.K. or same country in (27 international) Inclusive Zones and 150mb data - may be slowed down between 150MB and plan data allowance. 

 

I definitely would choose o2 roaming on its parent network in Spain if the coverage suits.

 

Probably get some advantage roaming on parent Movistar network on a o2 sim - ie slowing down data will probably be less severe, you will also have access to o2s other Spainish Roaming partners (which last I knew included Voda Es). 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
16 REPLIES 16
by Star Contributor
Star Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Hi Alf and welcome to the community.

 

Have you tried manually connecting to another network such as Orange Spain?

 

Let us know if you need any assistance to do this.

 

by alf2 Contributor
Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Hi Pete, Yes I tried several times to manualy connect to other networks vodafone, movistar, oranage etc they all came up as “forbidden”. I even tried to force a connection on to these networks, did not work.. Alf

by
EE Community Support Team

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Hi @alf2

 

Welcome to the community.

 

What is the make and model of your phone?

 

Chris

by alf2 Contributor
Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Lenovo P2

by
EE Community Support Team

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Thanks @alf2

 

Do you know if you're in range of any of the other networks? Each provider may have a coverage checker on their respective websites.

 

Also, do you know of any other EE users having a similar problem?

 

Chris

by alf2 Contributor
Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

At the moment I am back in the UK, I was in Spain last October and from this January through to March, the phone connection worked fine and data worked OK (on the vodafone network). I returned to Spain two weeks ago to encounter this problem. I checked the movistar and vodafone coverage on another computer and they both showed reasonable coverage in our village. However, they both come up as forbidden. On the Lenovo.

Alf

by
EE Community Support Team

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Thanks @alf2

 

It's strange that you'd be within coverage of our roaming partners, but, 'forbidden' to connect.

 

Are you an EE pay monthly customer? 

 

Chris

 

 

by alf2 Contributor
Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

My understanding is that ee changed from partnering with vodafone to partnering with Yoigo in Spain some time after March this year. Befor then every thing worked OK. Who are your partners in the south of Spain?

 

I am a pay monthly account. My friend who is on ee had the same problem when he visited us, however, he lives on the coast and his phone worked OK there

Alf

by
EE Community Support Team

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Thanks for confirming, @alf2

 

I've had a look into this, currently our roaming partners in Spain are Movistar, Orange Spain and Xfera Moviles (Yoigo).

 

Chris

by Skilled Contributor
Skilled Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Well given a second EE user had the same issue it’s not handset but EE Alf, time for EE to private mail you and raise a issue/investigation on the EE numbers affected. 

 

Keep us updated how that goes 🙂 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by
EE Employee

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Hi @JayDal,

 

Please see the response from @Christopher_G as he has confirmed it is due to the partner change and not a handset issue.

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S


@Lee_H wrote:

Hi @JayDal,

 

Please see the response from @Christopher_G as he has confirmed it is due to the partner change and not a handset issue.

 

Many thanks,

 

Lee


Incorrect - he said it was ‘strange’ and was prompted to check his replies/facts by OP alf own knowledge. I may have misread something but I’m not paid by EE to misread things either... 

 

 

The question is is how is Alf situation going to be resolved by EE given EE have removed his Vodafone roaming service, it’s not fit for purpose for Alf now...are EE expecting him to pay a EE contract and another network that can utilise Vodafone ES as a roaming partner. 

 

 

 

have a nicEE day 🙂 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by alf2 Contributor
Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

Thanks everyone for you help. As there is little help or understanding form ee other than

“It's strange that you'd be within coverage of our roaming partners, but, 'forbidden' to connect”.

“I've had a look into this, currently our roaming partners in Spain are Movistar, Orange Spain and Xfera Moviles (Yoigo)”

I think the sensible thing is move over to vodafone

Many thanks

Alf

by Skilled Contributor
Skilled Contributor
Solution

Re: Coverage in SpainRecently you switched from using the vodaphone network in S


@alf2 wrote:

Thanks everyone for you help. As there is little help or understanding form ee other than

“It's strange that you'd be within coverage of our roaming partners, but, 'forbidden' to connect”.

“I've had a look into this, currently our roaming partners in Spain are Movistar, Orange Spain and Xfera Moviles (Yoigo)”

I think the sensible thing is move over to vodafone

Many thanks

Alf



Try a sim swap, sims are also preprogrammed with roaming partners network codes to some extent.

 

But if it didn’t work in Spain you’d be in exactly the same position so yeah probably best going elsewhere while EE don’t know what’s going on. 

 

 

If you you have a good Movistar signal where you stay in Spain available then Telefonicas UK arm o2 is probably the best option - £20 for 20GB 12m sim only and 75 inclusive roaming countries - 27 outside the EU - that beats Vodafone on plan inclusion.

 

120 texts and mins a day to U.K. or same country in (27 international) Inclusive Zones and 150mb data - may be slowed down between 150MB and plan data allowance. 

 

I definitely would choose o2 roaming on its parent network in Spain if the coverage suits.

 

Probably get some advantage roaming on parent Movistar network on a o2 sim - ie slowing down data will probably be less severe, you will also have access to o2s other Spainish Roaming partners (which last I knew included Voda Es). 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by alf2 Contributor
Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

JayDal, many thanks will check it out

Alf

by Skilled Contributor
Skilled Contributor

Re: Coverage in SpainRecently you switched from using the vodaphone network in S

No worries, most welcome alf 🙂 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

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