12-05-2017 08:40 AM
I am on a Max 30GB 4GEE tariff
Yesterday afternoon my data usage stated I had approx 4.1 GB left. I check this again last night and have 28GB? I called EE CS and was advised that due to the new plan there was a refresh on the EE system hence the reason I now have 28GB to use. This doesn't make sense to me. Moderators do you know about this?
I have called twice to query the new Max plan and each time I have been provided with incorrect information.
My tariff is listed above. Currently I have unlimited calls. and text in the UK/EU and able to use 15GB of data in the EU.
When I called I was told there is no need to upgrade, the New Max plans are for new customers, anyone on a current Max plan like myself will be able to call/text use data in the EU and the other countries like the USA from 15 June. Is this correct?
Thanks in advance
12-05-2017 10:54 AM - edited 12-05-2017 10:55 AM
Hello @leeuk yes if you change or upgrade your plan your allowances will refresh to the new ones when your new plan takes effect. Yes all EE, T-Mobile & Orange customers can use their UK allowances within the EU from 15th June not just new EE 4GEE MAX plan customers. :):
12-05-2017 01:23 PM
I can already use my data in the EU yo to15GB -what i was told was currently customers on a MAx paln will upgraded to the new max plans and no additional cost -this doesnt sound correct?
12-05-2017 01:27 PM
@leeuk You'll only change to a new max plan if you want it. There could be a price increase
if your already on a max plan and your not going out of the EU there is no point in changing plan now. It will cost you more and you'll gain nothing
12-05-2017 02:54 PM