12-10-2017 03:14 PM
I paid extra for an EE Extra subscription last year as I wanted to roam abroad on my inclusive minutes/data. Since June this year, however, all that's now included at no extra charge under the new EU rules. So I'm paying extra (for another year) for no extra benefit. Will EE compensate me in some way?
12-10-2017 03:26 PM
No, you contracted to buy something at the time that suited you. Prices & products change all the time, even in your local supermarket.
12-10-2017 03:31 PM
If the price of an item goes up in my local supermarket, I have the option to stop buying it, whereas here I'm locked in for a further year. Fair enough, you might think, but it doesn't enamour me to EE...
12-10-2017 04:56 PM
Yes, but that's not my point! You can't go back to the supermarket when the price of something you bought in the past has reduced and ask for a refund cuz you paid more then it is now. That's what you are effectively asking of EE for your mobile plan.
12-10-2017 05:43 PM
He he nice try - but I would have consumed that (higher-priced) item after purchasing it (let's hope it was whisky...) and enjoyed it, whereas I'm now being required to keep paying extra for that item I can't use while everyone else is paying less. Even in the mortgage market I'd be able to renegotiate.
That said, I think I may have hit on a counter-intuitive solution - by moving to EE for my broadband and telephony (and paying less than I do now with Virgin), and receiving a bonus of 5 GB data by way of sweetener. EE may even send me a whisky to keep me warm...
12-10-2017 06:10 PM
I never said it was a food or drink consumable !
13-10-2017 08:12 AM
I understand your points on this, but, you are still able to get the benefits that you originally agreed to.
If you would like to change to one of our new plans, you can change your price plan at any time.
Check out our I want to change my EE price plan support article.
by Paulramsey68 a week ago